How does it work?
With the customer's permission, a small .exe file
automatically downloads to the remote PC. It's the interface
through which Technicians communicate with Customers and conduct
remote support. The Applet automatically removes itself from the
remote PC at session conclusion.
The Applet provides remote
Interactive Chat and detailed Session
Prompts to permit or deny Technician access to
File Transfer to the Technician
Ability to stop Remote Control or disconnect at